Problem Solving and Decision Making

If you are tired of applying dead-end solutions to recurring problems in your company, this two-day workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions.

Ø Learning Styles	Ø Making Win-Win Decisions
Ø Problem Solving Defined	Ø The Problem-Solving Model
o Phase One: Problem Identification	o Phase Two: Decision Making
o Phase Three: Planning and Organizing	Ø A Problem-Solving Toolkit
Ø The Problem-Solving Process	Ø Fishbone Analysis
Ø Gradients of Agreement	Ø Facts vs. Information
Ø Decision-Making Traps	Ø Implementation
Ø Types of Decisions	Ø A Personal Action Plan

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