The ABC’s of Supervising Others

This workshop is for those people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.

This workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

Ø Making the Transition	o How Will My Role Change?
o Questions Supervisors Have	Ø Responsibilities of a Supervisor
Ø Setting Goals	Ø Planning
o How Can Planning Help Me?	o The Six Steps to Planning
o The Next Steps	o Types of Tasks
Ø Communication	Ø The Communication Funnel
o Listening	o Asking Questions
o Probing	o Paraphrasing
o Non-Verbal Messages	Ø Giving Feedback
Ø Ask for What You Want	Ø Providing Instruction
Ø Orders, Requests, and Suggestions	Ø Managing Conflict
o The Conflict Resolution Process	o Seven Steps to Ironing Things Out
Ø Dealing with Difficult Employees	o The Hostile Employee
o The Chronic Complainer	o The Lazy Employee
o The Over-Dependent Employee	Ø Dealing with Others
Ø The Reciprocal Quality of Relationships	o The People Network
o The Negative Spiral

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