The Professional Supervisor

With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This workshop can help you overcome many of the supervisory problems a new “boss” may encounter.

Ø Adjusting to Your Role	o The Average Supervisor
o Then and Now	o Making the Transition
Ø A Supervisor’s Responsibilities	Ø Planning and Prioritizing
Ø Setting Goals	Ø Leadership
o What is Leadership?	o Brief History of Leadership Studies
o The Leadership Formula	o Direction and Support
o The Situational Leadership Model	Ø Feedback
Ø Dealing with Problem Employees	Ø Synergy
Ø Trust	Ø Team Development
o The Four Stages of Teams	o Team Problem-Solving
o Team Leadership	Ø Communication
o Barriers to Good Communication	o Active Listening
o Asking Questions	o The Communication Funnel
Ø Motivation	o The Carrot, the Whip, and the Plant
o A Supervisor’s Checklist	Ø Orientation
Ø Training	Ø Feedback
Ø Delegation	Ø Conflict
o When to Get Involved and How to Resolve Conflict	o The Problem Solving Process
o The New Truck	Ø Discipline

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