Manager and Supervisor Programmes

Budgets and Managing Money

Many managers find themselves thrust into financial situations with little or no preparation. They're faced with confusing accounting terms, the responsibility of putting together a budget, and the fear of making major decisions that will have a serious financial impact on their company. In addition, if you dont have training or a background in finances, you may be at a disadvantage as you sit around the management table. When important financial terms come up at a meeting, you want to be able to contribute, not just sit there and nod blankly. Understanding the cycle of finance will also help you figure out where you fit into your companys financial structure and how to keep your department out of the red. This two-day workshop will familiarize you with the key concepts of finance and accounting and help you prepare budgets and make decisions with more confidence.

Business Leadership: Becoming Management Material

This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization. But what makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it? The answer is all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

Coaching: A Leadership Skill

Coach, Role Model, Counsellor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. This one-day workshop will help you become a better coach in all senses of the word.

The Art of Delegating Effectively

Delegation is one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.

Human Resources Training: For the Non-HR Manager

In todays fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

Inventory Management: The Nuts and Bolts

No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out in your company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much.

Marketing and Sales

A small marketing budget doesnt mean you cant meet your goals and business objectives  you just have to be more creative in your marketing tactics. This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your companys image, and build your bottom line.

Meeting Management: The Art of Making Meetings Work

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day program will be concerned with small working meetings--with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together; solving problems, setting goals or priorities, or simply defining with each other some mutual needs and fears and hopes. At its best, such a group knows what it is about, and knows and utilizes the strengths of individual members.

Motivating Your Workforce

It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

Negotiating for Results

Instructors understand and use up-to-date training techniques and a variety of training methods, including mini lectures, group discussions, case studies, problem solving exercises, and visual aids, to give all participants the best opportunities for learning. Participants' handbooks will note key points, accommodate handouts, and provide space for individual learning.  These workbooks will serve as a reference for individuals upon completion of this course.

Workshop Objectives:

At the conclusion of this workshop, participants will be expected to:

Ø       Understand how often we all negotiate and the benefits of good negotiation skills.

Ø       Recognizes the importance of preparing for the negotiation process, regardless of the circumstances.

Ø       Identify the various negotiation styles, their advantages and disadvantages.

Ø       Develop strategies for dealing with tough or unfair tactics.

Ø       Gain skill in developing alternatives and recognizing options.

Ø       Have the opportunity to practice the how to of these skills in a supportive environment.

Understanding Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, these three days will familiarize you with the most common terms and the most current thinking about projects.

The ABC's of Supervising Others

This workshop is for those people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. This workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’tt have to lead to discouragement.

Team Building: Developing High Performance Teams

There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this three day workshop is a practical look at current leadership practices that work. We'll cover practical topics like improving team communication, stimulating creativity, solving problems as a team, resolving internal and external conflict, and obtaining consensus. We'll also discuss some theory on team-building, including your team player style, Tuckman and Jensen's stages of team development, DeBono's six thinking hats, and Glenn Parker's twelve team characteristics. In addition, you'll receive tools to help you grow, such as SWOT analysis and team action plans. This unique combination of theory, tools, and practice, plus lots of team building exercises, will turn your team into a high-powered machine.

The Professional Supervisor

With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This workshop can help you overcome many of the supervisory problems a new boss may encounter.