Harmonisation

Harmonisation is a concept created by Soft Touch that addresses the need for business to bring about a complete inter-relationship between all the human components within and external to your business.

Harmonisation brings about a new cultural foundation that can drive significant improvements in your business.  The entire Supply Chain needs to be both inter-relational and inter-dependent.  Our expertise in this area will drive the cultural reform needed to bring about dramatic change to the way your business is perceived by your customers.

The human dynamic in your business is an area which your managers either cannot understand or do not wish to understand. It is however a critical component of driving not just innovation, but also internal satisfaction.

Without happy employees you cannot have happy customers, and innovation will be constrained.  Humanizing your business is a detailed programmed aimed at bringing about a significant shift in both cultural and expectational outcomes. People are either  dialed in or not.

In an organisation WHO we are and WHAT we do needs to be aligned.  Culture and Values are crucial to business success.

• Your business is made up of a number of components.
• There is an internal group and an external group.
• The components, both internal and external in the business need to be aligned.

The inter-relationship and the co-relationship between components drives the final outcome - excellence in customer service.

Our model looks at why your business exits before making a profit.  By looking at this, we can help you understand how to structure the business to maximise productivity and profit. Harmonisation delivers the outcomes your business is looking for.

If you feel that you need assistance please call us for a confidential discussion on: 012 346 0332 or [email protected]