SEAP Service Options

Pricing available on Qualified Request

Terms and Conditions Apply – Available during contract negotiations

Services Glossary

5 year Skills Development Strategy

·         This documented strategy will align to the company’s business strategy and objectives as to where it wants to be in five years time and address the learning and skills requirements it must acquire to achieve its business objectives.

Excellent Service Strategy & Plan

·         This strategy will enable your company to develop a culture of excellent service, through achieving excellent service objectives set out in a dedicated plan.

Customer Retention Strategy

·         The development and implementation of an aligned customer retention strategy will allow for the opportunity to evaluate key factors of customer retention.

Achieve Customer Satisfaction Strategy

·         To achieve success, you must make superior service second nature of your organization. A seamless integration of all components in the service-profit chain – employee satisfaction, value creation, customer satisfaction, customer loyalty, and profit and growth – links all the critical dynamics of service excellence.

Tactical Marketing Strategy

·         The tactical marketing strategy will be aligned to business marketing strategy and will be the documented plan on how the organization will achieve the goals set out in the marketing strategy.

Skills Development Facilitation

·         The Skills development facilitator will liaise with the organization in respect of all changes within the training fraternity as well industry specific changes in training & development.

Workplace Skills Plan

·         The Workplace Skills Plans are completed annual and documents the annual training commitments in order to bridge gaps within the organisation.  Each plan will align to the 5 Year Skills Development Strategy.

HR Systems Evaluation

·         The evaluation of the current HR systems will interrogate all current HR polices, procedures and recording of employee information. Findings of the evaluation process will be used to advise and guide the organization to improve HR systems in order to be more efficient.

Employee Harmonisation

·         Harmonisation brings about a new cultural foundation that can drive significant improvements in your business.  The entire Supply Chain needs to be both inter-relational and inter-dependent. Our expertise in this area will drive the cultural reform needed to bring about dramatic change to the way your business is perceived by your customers.

Facilitation / Training Days

·         The training Days are for organizational selection and can range from 1 day soft skills training to 2 day management courses. Training is presented by accredited facilitators and subject matter experts and reports will be made available to the organization.

Statutory Compliance Evaluation

·         Business compliance evaluation will interrogate all statutory documents of the organization and provide expert feedback in order for the organization to be legally compliant

Effective Communication and Mutual Respect

·         Even when you have your team's attention, you must realize that most people don't listen with the intent to understand. They listen with the intent to reply. They filter everything through their own paradigm and experiences, so that what they hear may not be what you said.

Management expert Mark Scureman “If you give me somebody with the right attitude, I can teach them the skills," he said. "If you give me somebody with really great skills and a bad attitude, I'm dead in the water."

Manager re-Alignment

·         An interactive process of assisting and coaching manager/s to guide their employees to achieve organizational objectives.

Job Fit Metrics

·         Job fit metrics affords the organization the opportunity to measure employee performance against departmental & organizational goals.

Performance Evaluation and Monitoring

·         Performance metrics measure the performance of the organization’s activities in respect of objectives achieved and consultative feedback process after careful scrutinizing of all organizational processes and outcomes.

Employer of Choice Recognition (This is an example)

·         You can't be all things to all employees. Some just want to come to work and go home. Others want to be more involved, professional and entrepreneurial. The practices that motivate one employee may cause another to quit. Part of the challenge is to identify the qualities you want in your "ideal" employees, then structure your management practices around those criteria.