 |
Driving Excellence in; Workforce Enrichment, Business Innovation and Tourism Innovation |
|
|
Driving Excellence in; Workforce Enrichment, Business Innovation and Tourism Innovation |
|
Career Development is a process where employees strategically explore, plan, and create their future at work by designing a personal learning plan to achieve their potential and fulfill the organization's learning, seeking opportunities, taking risks, and finding ways to contribute to the organization in a productive and motivated fashion.
Soft Touch programme’s are designed to help employees take responsibility for their careers by offering courses and services that assist employees in conducting individual assessments and establishing a professional career development plan that helps them reach their full potential and fulfill the organization's mission.
See full list of Career Development Programmes
Organisational needs such as: inducting new staff, promoting links between staff in different areas, recognising excellent staff, preparing staff for change, training staff for new duties and positions, learning from external experts, legislative requirements, and preparing staff to carry out more complex levels of responsibility in the organisations.
Occupational needs: skills and knowledge connected with performing the duties of a specific position, maintaining professional expertise in the relevant occupation or discipline, extending professional expertise to encompass new developments in the area, and maintaining current professional registration.
Individual needs for job satisfaction, skill development and professional career paths.
See full list of HR Programmes
Unfortunately, those employees who have the greatest customer contact may still get the least training regarding customer service, hospitality, and the operation of the company as a whole. In fact, once initial orientation and training of company employees is conducted, how many independent non-branded company’s keep up with the actual training? This type of training includes educating all levels of employees who contribute to the sales and marketing message.
Fixing a service problem after the fact is expensive, time consuming, and you may have already lost that customer. Don’t lose focus of the marketing promise that inspired customers to stay at your company in the first place!
Soft Touch can assess your sales and marketing efforts as well as your service delivery to help you, train for enhanced service, more effectively market, and increase the revenue generated by a solid investment in both training and marketing.
See full list of Sales and Marketing Programmes
"We were voted one of the top companies to work for. Yet it seems as if almost every week one of your top performers leaves for another opportunity - or worse, goes to the competition. What could be missing? Great benefit plans and top-level salaries will satisfy many employees, but to hold onto the BEST employees you need effective first-line managers and supervisors. Our programmes of leadership build a foundation that enables team leaders to manage their team toward to a shared goal: achieving the organization's strategic objectives. Managers will leave the session with implementation tools, troubleshooting guides, and additional resources to help them immediately apply their new skills on the job.
Develop the critical skills necessary to effectively give orders, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team members' sense of self-respect and dignity. Focus on behaviour problems on the job are solved more effectively and less stressfully when a team leader deals with what people do rather than with their attitudes. Encourage team member participation, involving team members in decision making, problem solving and other activities is one of the most powerful motivational tools.
See full list of Manager and Supervisor Programmes
The ability to train others is a growing expectation of employers of their employees. With the many “company specific” technologies, systems and processes out there often companies have no choice but to perform training themselves. On top of this for large scale training across a company, internal training is often far more cost effective than sending personnel to external providers. However, many people who are asked to train have never had formal training on preparing and presenting training and this can make all the difference in the success of a training programme. In order to assist companies to provide their internal trainers with the appropriate skills to perform effective training, Soft Touch offers training programmes on “Train the Trainer”.
See full list of Train the Trainer Programmes
See full list of Workplace Essentials Programmes
You are what you are until you make a conscious effort to change
See full list of Personal Development Programmes
